Romulus Return Policy

Last Updated: 01/05/2024

1. Overview

At Romulus, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to make the return process as simple as possible. Please read the following terms carefully.

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be returned within 30 days from the date of purchase.

3. Returns Process

To initiate a return, please follow these steps:

3.1 Contact Customer Support

Before returning any items, contact our customer support team through our Contact Us page to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s).

3.3 Pack and Ship

Carefully pack the item(s) in the original packaging, if possible. Ship the package to the address provided with the return authorization.

3.4 Tracking

We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during the return shipping process.

4. Refunds

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

5. Exchanges

If you need to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Supplements
• Clearance Sale items

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately through our Contact Us page and tell us about the damage or defect. We will provide further instructions on how to proceed.